ABOUT US

Hi, my name is Herman and I am the owner of ITman Tech. We service areas from Oxfordshire to Swindon and have been offering IT, Apple and Computer repair services in these areas since 2009. Prior to this I owned and operated an IT company in South Africa. Head over to Services to see what we do.

Please note, we no longer provide mobile or tablet hardware repair (i.e. phone screens, batteries). John at The Cobblers (also Faringdon) provides phone services - there are also many places in Swindon like PhoneFixers or online services such as iMend.com could be used.

Terms and conditions

OUR AGREEMENT
 

In these terms and conditions, references to we and us are to ITmanTech LTD
By using services provided by ITmanTech LTD you are entering into a contract with us.

The terms below set out our obligations to you and what you are agreeing to.

YOUR PERSONAL DATA

 

During the booking of your computer, we will ask you for certain details which we require to perform the service. This includes your name, address, phone numbers and email address. We may also require your administrator password to access your computer to complete our service. We may record or keep a detailed note of your conversations with our engineers for records purposes. You agree that we can hold a copy of your Data in accordance with GDPR guidelines.

REPAIR SERVICE

 

You are responsible for ensuring that you have backed up all data on your computer before we access your system. We will not be responsible for any loss of data, pictures, information or programs on your computer. If you have not made any backups of your data then we can do this for you. Please contact us as soon as possible to arrange for your data to be backed up before we start work on your computer.

Please note, mechanical failure of your hard disk or other components inside your computer can occur without warning during our intensive diagnostics. Virus and malware infections can also damage your data and could lead to unpredictable problems and could result in data loss. For some jobs, we may need to re-install your operating system. This involves wiping your hard disk clean and re-installing the operating system back to the point when your computer was first purchased. We will contact you prior to doing this but if you require your data to be backed up prior to the wipe and restored back to your computer once the operating system has been re-installed please let us know. There will be additional charges associated with this service.

ON-SITE REPAIRS AND SERVICES

Your computer system should have a valid, licensed Windows or Apple OS X operating system installed. If you have not, we will need to purchase and install a retail version of the relevant operating system for your computer. Additional costs and time will be involved. We are unable to work on unlicensed operating systems.

REMOTE REPAIR

We use Teamviewer for remote repairs. You hereby agree that we are allowed to remotely access your system. Our normal LIABILITY EXCLUSIONS and T/C apply to remote support. Some problems cannot be successfully be repaired remotely and as such we might need the system in the workshop to complete the repair.

LIABILITY EXCLUSIONS

Although we do not have specific knowledge of your computer configuration we will attempt to minimize disruption to your system as much as we can but we cannot be responsible for any unforeseen issues that may arise from any of our services. Please note that if your computer system or equipment is under manufacturer warranty our services may affect manufacturer warranty validity.

It is your responsibility to assess the effect of our services on any manufacturers warranty. We cannot be held responsible or liable for any of the following;
any loss data, data corruption, loss of images, documents or information, any financial loss, or loss and interruption to business or contracts, any failure by you to follow our reasonable recommendations or instructions, any losses or issues you may suffer due to your use of (or failure to use) any anti-virus software, any loss that is not reasonably foreseeable.

ONE YEAR WARRANTY

Unless stated, all non-trade services carry a one year warranty on both parts and labour. If in the unlikely event the same problem happens that we have fixed or any fault which is related to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your payment in full for the services performed. This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused due to incorrect use of software or downloaded material, virus and malware infections, or by faults arising from accidental damage or incorrect use of the product.

LIMITED WARRANTY

There are some exceptions where items our standard warranty does not apply. We will indicate to you at the time of repair/collection of repair what items have a limited or exempt warranty. This includes but not limited to the following items; GPU / BGA / CPU Reflows (One Month Warranty), Liquid Damage (No Warranty).

FREE DIAGNOSTICS

We offer a free diagnostic within reason. You will be notified if there is to be a charge. Some items are repaired during the diagnostic process and in such cases, a full repair price will be charged. An indication of price will be given before the diagnosis proceeds so that there are no surprises.

REPAIR/SERVICE CANCELLATIONS

If a repair is canceled after a customer has agreed to proceed, the cost of labour and parts up to that point will still be chargeable.

ABANDONED HARDWARE

Any device that has been left abandoned for over 90 days will be recycled or disposed of if alternative arrangements have not been made. It is important that you check your details on your receipt/email at the time of booking to ensure that we have your correct contact details. We will not be held responsible for any inaccuracies in the details provided.

REPAIR & DIAGNOSTICS TIMES

Although we aim to get your device repaired/diagnosed as quickly as possible, the service can sometimes take longer than anticipated. We often have to source parts from outside of the UK and can take several weeks before we receive the parts and clear customs. We will not be held responsible for any repairs that exceed our estimated completion time. We will make every effort to inform you if we expect a delay in our service.

REFUNDS FOR GOODS PURCHASED

For faulty items: If a fault occurs within 30 days of receipt, we will offer you a full refund. After 30 days, we will either repair or replace at our discretion. Please return it to the store you purchased it from with your original receipt of purchase and original packaging. If you have changed your mind or your product has been returned as faulty but no fault has been found you are not liable to a refund. Software is non-refundable.

COMPLAINTS

Please contact us immediately if you have any concerns.

Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.